Terms & Conditions
Please read carefully the information below, if you are not satisfied on any part please contact us for clarification.
European Stag Company s.r.o. (known as ESC)
Bratislava, 811 02,
Phone: +421 907 206 681
ESC is an organiser of the activities not a direct supplier of such activities. The services are supplied by our licenced activity partners.
Booking Terms and conditions
Bookings can be made either via our webpage by filling in the booking details in each section, or by telephone, or email. Upon reception of the booking details each group will receive a full itinerary of the booking together with all the information hereby relevant.
Events and accommodation
There are no additional payments to be paid to Hotels / Apartments / Hostels on arrival. Outstanding balance payments are to be cleared upon pre –agreed terms.
The usual practice being collection by a ESC representative.
We usually require approximately 15% deposit on booking confirmation, this deposit is only refundable if we fail to supply the services allocated to the client.
The customer has the right to cancel the travel arrangements at any time by a written notice.
When a cancellation occurs more than 31 days before the arrival of the customer, ESC is entitled to charge cancellation fee in amount equal to the amount of the deposit. In case the cancellation occurs less than 31 days before the arrival of the customer, ESC is entitled to charge cancellation fee in amount equal to the 100% of the total price.
This applies equally to the group cancellations or individual cancellations concerning the group member.
The balance payment is to be paid at the latest one week prior to arrival, or on arrival in cash EUR or GBP according to the current exchange rate (to a European Stag Company s.r.o. representative).
Such cash payment can only be accepted in cases where we have credit card details as insurance, and where the holder is deemed to have agreed that the balance can be taken from the card if at least 7 days notice of cancellation is not given. By providing the card details, the card holder is deemed to have read and agreed to the booking terms as described above.
In cases where ESC fails to provide the service allocated, the client will be fully reimbursed.
Please notice ; Individual cancellation terms will apply by Hotels / Apartments / Hostels, these differ from location to location and will be available on request.
Approximately 199 EUR or 15% of total price holding deposit will be required upon booking confirmation.
There are several forms of payment that we may accept:
A. Credit or Debit card payment through our on-line 3D secure payment gate.
You will receive a link for 3D secure card payment. You will follow the instructions and complete the payment securely on-line.
B. Bank transfer
Please notice sufficient time is required for international transaction, usually it takes 3-5 working days!
You will receive an invoice with all the essentials for the international transaction.
D. Cash payment at our office
We accept payments of deposit, full amount or balance payments in cash (EUR or GBP according to the current exchange rate - no Irish or Scottish notes please).
ESC does not provide any insurance. Please make sure that you are covered by adequate travel insurance from your own country including coverage for cases of participation in any extreme sport activities.
Participants in relevant activities will be asked to sign a disclaimer form. Signing of such form is conditional for participation in the activity, failure to do so will mean automatic non - participation in that event, and non - refund of money paid.
The contents of this website is to our knowledge as accurate as possible. We reserve the right to change the content of our website at any time.
Written in Bratislava on 26th June 2014.